The uniqueness of the international business lies in a wide array of languages, religions and cultures, all coming together to exchange experiences, markets and strategies. There is no doubt that such an environment poses challenges – barriers to communication, lack of understanding of cultures and values of a given geographical region or business environment. Overcoming those is paramount in achieving international presence, and a strong language policy – a multilingual and multicultural communication strategy – is indispensable in the global development of an enterprise.… Read the rest
Have you ever used the services of an interpreter to facilitate communication with a speaker of another language? If you did, we hope that everything went well, and you achieved the desired outcome. If you’re however thinking to hire an interpreter for the first time, you may find the following tips helpful.
Before hiring your interpreter or indeed an entire team, always ensure to…
• …check their credentials. It is a common misconception that everyone who speaks a foreign language can act as a professional interpreter.… Read the rest
Going an extra mile is often defined – in business and in life – as doing something more than required or expected, making an extra effort. In customer service terms, going an extra mile is about noticing and, at times, anticipating client’s struggles, needs or headaches and helping them to find solutions. We like to believe, that it is a mindset, which is stretching outside of scope, service and revenue. It is a human face of business, a flexible and adaptable approach which truly puts client’s needs at the centre point of each service.… Read the rest