Going an extra mile is often defined – in business and in life – as doing something more than required or expected, making an extra effort. In customer service terms, going an extra mile is about noticing and, at times, anticipating client’s struggles, needs or headaches and helping them to find solutions. We like to believe, that it is a mindset, which is stretching outside of scope, service and revenue. It is a human face of business, a flexible and adaptable approach which truly puts client’s needs at the centre point of each service.
At BLB, we are all “extra milers” and we ask the “extra milers” sort of questions and make the “extra milers” sort of suggestions. Here are some real-life examples. None of them impacted our budget; all of them added value to the service we provided.
…provides tourguide system rental services. We will contact them on your behalf, get the best quote and include it in our service charge so that you don’t have to worry about it at this busy time. We can also pick it up for you, make sure it works before the event and return when finished. You’re welcome.
…to know a little bit about Polish business culture before you go to this trade show in Poznań. How about I prepare a short presentation for you with all you need to know to get the most out of your investment?
…arrive in advance to assist you with the last minute preparations for the event?
…using Dropbox? It is going to make the files exchange much easier.
…to see if I can find an English speaking accountant in Gdańsk, who could advise you on how to set up your business there.
…put you in touch with tried and tested solicitor, who will be able to advise you on the best course of action.
…running a quick check of your translated website once it is all up and running.
Putting on the client’s hat and going out of scope to assist, not just to service, comes naturally to us. We simply like helping. How can we help you?